The Privacy Statement for Customers
CENTRAL
BANK OF INDIA (hereinafter
called ‘the Bank’) intends to make it known to all its customers who visit the
web site that the Bank may collect personal information about them, either
directly (where they are asked to provide the information) or indirectly and
that such information will be kept secure and used only as our customers would
want us to, since our most important asset is our customers' trust. Hence, the
Bank will only use these personal data in accordance with the purposes set
forth in this Privacy Statement and is committed to safeguarding the personal
information collected.
1. The Bank will safeguard, according to strict
standards of security and confidentiality, any information our customers share
with us.
2. The Bank will limit the collection and use of customer information to the minimum required to deliver superior service to our customers,
that includes advising our customers about our products, services and other opportunities, and to administer our business.
If user gives us access to their contacts, Bank will collect those contacts for providing service to users. However, Bank does not store these contacts.
3. The Bank will permit only authorized
employees, who are trained in the proper handling of customer information, to
have access to that information. Employees who violate our Privacy Statement
will be subject to our normal disciplinary process.
4. The Bank will not reveal customer
information to any external organization unless we have previously informed the
customer in disclosures or agreements, or authorized by the customer, or are
required by law. The Bank disclaims any
liability arising from use or disclosure of information to any external
organization.
5. The Bank will always maintain control over
the confidentiality of our customer information. We may, however, facilitate
relevant offers from reputable companies. These companies are not permitted to
retain any customer information unless the customer has specifically expressed
interest in their products or services.
6. The Bank may inform customers,
on their requests, at least once annually, how they may remove their names from
marketing lists. At any time, customers may contact us to remove their names
from such lists.
7. Whenever the Bank hires other organizations
to provide support services, the Bank will require them to conform to our
policy standards and to allow us to audit them for compliance.
8. The Bank will not use or share - internally
or externally - personally identifiable medical information for any purpose
other than the underwriting or administration of a customer's policy, claim or
account, or as disclosed to the customer when the information is collected, or
to which the customer consents.
9. The Bank will attempt to keep customer files
complete, up to date, and accurate. We will inform customers how and where to
conveniently access their account information (except when we are prohibited by
law), and how to notify us about errors, which we will promptly correct.
10. The Bank will continuously make the
assessment to ensure that customer privacy is respected.
Internet
Privacy Policy
Personally
Identifiable Information ("Information") means information that is
collected through web site operated by the Bank and how it may later be
disclosed.
The Bank endeavors to safeguard and ensure the
security of the information provided by the Customer. The Bank uses 128-bit encryption, for the
transmission of the information, which is currently the permitted level of
encryption in India. When the information provided by the Customers is not
transmitted through this encryption, the Customers' system (if configured
accordingly) will display an appropriate message ensuring the best level of
secrecy for the Customers' information.
The
Customer would be required to cooperate with the Bank in order to ensure the
security of the information, and it is recommended that the Customers
necessarily choose their passwords carefully in such a manner that no
unauthorized access is made by a third party. To make the password complex and
difficult for others to guess, the Customers should use combination of
alphabets, numbers and special characters (!, @, #, $ etc.). The Customers
should undertake not to disclose their password to anyone or keep any written
or other record of the password so that a third party could access it.
The
Customer can visit a web site and find out about the Bank’s products and
services and use value-added services that may be available without giving us
any Information about you. If you must register at a web site to use one of its
features or are interested in being contacted by the Bank about its products
and/or services, you may input Information about yourself at the web site.
Where available, you may update your contact Information online. Otherwise, you
will need to contact the Bank at the telephone number provided in order to do
so. Any Information you provide to us will be handled in accordance with the
Privacy Statement.
Purposes
of processing
The Bank respects the privacy of your personal
information. Any personal information provided by you to the Bank through this
website will be used solely for the purpose of providing you with the services
you have requested at this website and for other related purposes including
improving the design and marketing of our range of services and related
products for customer use, updating and enhancing the Bank's records,
development of web statistics, understanding your financial needs, advising you
of other products and services which may be of interest to you and for fraud
prevention purposes. The information you provide will be used to contact you
when necessary, e.g. to notify you about functionality changes to the web site
and to offer services that you may find helpful (provided you have not opted
out to receive such services).
Other
than to those individuals and entities listed below who are under a duty of
confidentiality to the Bank, your details will not be revealed by the Bank to
any external body, unless the Bank has your permission, or is under a legal
obligation or to protect and defend the Bank’s or its Affiliates/ Members/
Constituents/ Other persons rights, interests or property or to enforce the
terms and conditions of the products or services or any other duty to do so.
The information provided by you at this website may be disclosed by the Bank to
any of the following:
1) Statutory Regulators
2) Bank’s Lawyers
3) External Auditors
4) Third Party Service Providers
5) Under the orders of the court,
tribunal, police and other competent national Statutory and Regulatory
Authorities and International Authorities with whom India has tie up relations
6) With your express or implied
consent, to any other person
The
Customer authorizes the Bank to exchange, share, part with all information
related to the detail and transaction history of the Customers to its financial
institutions / credit bureaus / agencies/participation in any telecommunication
or electronic clearing network/ banking, credit cards, consumer finance,
insurance and securities or as may be required by law, customary practice,
credit reporting, statistical analysis and credit scoring, verification or risk
management.
The
Customer further authorizes the Bank to disclose personal information about him
to the following types of non-affiliated third parties: (1) Financial services
providers, such as companies engaged in banking, credit cards, consumer
finance, securities, and insurance, and (2) Non-financial companies, such as
companies engaged in direct marketing and the selling of consumer products and
services etc.
The Bank disclaims any liability for any
damage or loss suffered by the Customer as a result of sharing of information
with any of the parties as mentioned above.
Data Retention
Data
provided by the customer is retained as long as the purpose for which the data
was collected continues. The data is then destroyed unless its retention is
required to satisfy legal, regulatory or accounting requirements or to protect
the Bank's interests.
In
order to maintain the security of our systems, protect our staff, record
transactions, and, in certain circumstances, to prevent and detect crime or
unauthorized activities, the Bank reserves the right to monitor all internet
communications including web and email traffic into and out of its domains.
Third party sites
This Privacy Statement does not extend to third party sites linked to this web site.
Customer Obligations
The
Customers shall not disclose to any other person, in any manner whatsoever, any
information relating to the Bank, of a confidential nature obtained in the
course of availing the services through the website. Failure to comply with
this obligation shall be deemed a serious breach of the terms herein and shall
entitle the Bank to terminate the services, without prejudice to any action for
the damages, to which the Bank may resort.
The
Customer’s Rights and How to Contact the Bank
If
the customer wishes to review Information provided on online applications, he
can contact us to request a copy of the personal account information you
provided through our customer service numbers. The Bank may charge a fee for
certain Information that is requested. It may also be possible for Customers to
review and change contact information such as address, phone and e-mail
information by signing on and updating their personal profile. To protect your
privacy, proof of identity or other authentication is required any time you
contact us.
If
the customer wishes to access or correct or delete any of the personal data
held by the Bank, or if the customer has any questions concerning the Privacy
Statement, he may contact the Bank via regular mail to:
cbsnethelp@centralbank.co.in
Contacting
the Customer by the Bank
In
providing the telephone, facsimile number, postal and e-mail address or similar
details, the customer agrees that the Bank may contact him by these methods to
keep him informed about the Bank’s products and services or for any other
reason. If the customer prefers not to be kept informed of the Bank ‘s products
and services, he should intimate the Bank at the mail cbsnethelp@centralbank.co.in.
Sources of Information
The Information the Bank collects about the customer comes from the following sources:
(1)
Information the Bank receives from the customer on applications or other forms,
such as name, address, and telephone number,
(2) Information about the customer’s transactions with the Bank, or its affiliates, or non-affiliated third parties, such as the account balances, payment history, and account activity.
(3)
Information the Bank receives from a Customer reporting agency such as credit
bureau reports and other information relating to the creditworthiness, and
(4)
Information the Bank receives about the customer from other sources, such as
his employer and other third parties.
(5) Information
received through or by any statutory and regulatory bodies
6) Information provided by
the customer on our request or otherwise
Amendments
The Bank reserves the right to amend sections
of its prevailing Privacy Statement at any time and will place any such
amendments on this website. Please check this statement from time to time for
any changes. The effective date of this policy, as stated below, indicates the
last time this statement was revised or materially changed. Checking the
effective date below allows the customer to determine whether there have been
changes since the last time you reviewed the policy.
Effective
Date: 15.02.2007
This
Privacy Statement is not intended to, nor does it, create any contractual
rights whatsoever or any other legal rights, nor does it create any obligations
on the Bank in respect of any other party or on behalf of any party.
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