Frequently Asked Questions (FAQ)

How to resolve the issue in online password generation “Your password is generated. Please contact branch”?

          Branch admin has to change the status of PIN through admin module. Please contact branch for the problem encountered.

How to resolve “Webpage cannot be found” error after login?

          The issue may arise because of incompatibility of our application with older versions of browser (IE 6). Make sure the user uses IE7 or above version browser.

How to activate user when it shows status “User already logged on”?

Customer to wait for around 20 minutes without further login for automatic log off.

What are the rules for login/transaction password generation?

Steps to generate login password online:

• Please click on the 'online password' link on the CBI personal internet banking login page and enter user ID and mobile number registered with branch prefixed by 91 (total 12 digits).

• Click on generate and click next. You will receive a onetime password active for only 3 minutes.

• Please login and change this password within 3 minutes.

Steps to generate transaction password online:

• After login, please click on the Transaction Password Generation link under the Options menu in CBI personal internet banking and enter your mobile number prefixed by 91 (total 12 digits).

• Click on generate.

• You will receive a onetime password which is active for only 3 minutes.

• Change the OTP and set the transaction password in the next interface displayed within 3 minutes.

How to unlock login/transaction password for personal customers?

Contact branch admin to unlock the password. Also online password can be generated at user end.

How to use grid card?

Customer having transaction rights need to collect the linked and enabled Grid card from branch. While generating transaction password and doing a fund transfer, the customer has to enter three values which are mentioned on the back of card for e.g. C5 means column C and row 5.

Please note if the customer enters wrong grid values, Grid authentication will fail and three consecutive failures will lock the Grid Card.

How to add beneficiary for fund transfer?

Customer should have transaction right for the purpose adding beneficiary and fund transfer. After logging in to internet banking, customer should navigate to Fund Transfers > Add Beneficiary, select option from CBI/Other Bank, Enter either Bank Name& Branch name or IFSC code, nickname of the beneficiary must be unique without any blank spaces, fill other mandatory fields avoiding special characters and click on Submit. Customer has to enter three grid values after confirming to add beneficiary details. Beneficiary is added after Grid authentication gets successful.

What to do when account is not visible to customer on his home page?

This issue occurs when the user clicks on menu items before the accounts summary is loaded on the home page immediately after login. The customer needs to wait (5 to 10 seconds in some cases) till the accounts summary is displayed on his home page.

How to resolve security certificate issue?

The customers need to add our website in their trusted sites.

Steps:

• Open the Internet Explorer and click on ‘Tools=>Internet Options’.

• Select ‘Security’ tab and click on ‘Trusted Sites’.

• Now, click on ‘Sites’ button and add our net banking website to the list.

• Our net banking URL is https://www.centralbank.net.in/

• Close and re-launch our net banking application to proceed.

SMS alert for credit entries not received by customer?

Currently, SMS alerts are sent for all debit transactions and credit transactions only in case of ECS and Cash credits/debits. Other credit transactions through cheque, SMS alerts are not being sent at present.

How to check the status of NEFT done after the RBI timings?

The user can check the status of the NEFT done after RBI timings under ‘Transfers’ menu ‘NEFT 24x7 UTR Enquiry’. In case the status is ‘Failed’, the customer needs to prepare a fresh NEFT transaction.

How to rectify “Special character entered” error?

The customer Name/Address contains special characters like hyphen, ampersand etc. which need to be removed from the customer CIF and address.

Also, the customer should be careful not to enter any special characters while entering beneficiary details in the ‘Add beneficiary’ page.

What to do when SMS alerts are not going to customer

The customer’s mobile number needs to be prefixed with the country code ‘91’ in his CIF.